Goose Euro

Robert and team over at Goose Automotive exceeded my expectations! They took great care of fixing my 2011 Mini Cooper. Robert explained the issue on my car and also we have a plan for next time I go in for an oil change. She’s (my car) not young anymore, but with their help I can keep my Mini Cooper on the road for a while longer. If you have an issue with the service make sure to let them know- which I didn’t do at first. However, after posting my first review they wanted to make things right. I’m so grateful for their compassion, caring, honesty, professionalism, fast service and being so knowledgeable about the European cars. I must add that I was unable to drive my car back to the shop due to being sick with Covid. They came and picked up my car and returned it. I didn’t have to lift a finger. Also, they do have a courtesy service to get you back home if you are leaving your vehicle for a long period of time. I’m so glad to have found Goose Auto specialists and I highly recommend them to anyone. Thank you so much! 👏👏👏

TL:DR version: Excellent mechanics, excellent customer service. There’s a reason Goose Euro has 500+ reviews and is still maintains 4.5 star ranking. They are spectacular. The whole saga: Our check engine light came on during a cross country roundtrip (San Francisco to New York!) In Tucson the mechanic was great, said the codes were random and reset the light telling us if it happened again we should have it checked out more thoroughly. It happened again. There is something particularly nerve wrecking about staring at that light knowing we have more than 5,000 miles of driving ahead of us. I found Goose through Google and called a few hours ahead and Robert, the manager, immediately put me at ease. He just has that voice of calm and assured me they could diagnose the issue. We pulled into Goose in the afternoon and took their free shuttle to a hotel. That evening Robert called and explained the issue, also saying it would not affect driving at all and encouraging us to go ahead with our trip rather than wait around for a few days while the repair (diesel exhaust reader) was performed. Then he says no charge for the diagnostic since they weren’t going to be doing the work and then he says we can leave the van overnight at the shop, no problem. So they take the van with no appointment, give us a free ride across town, diagnose the issue, store the van and then don’t charge us. Faith in humanity restored. It was such an amazing experience it makes me want to move to San Antonio. Thank you Robert and to the entire Goose crew. You’re all amazing. And if there’s someone reading this who needs work done on their auto, head to Goose. (They also have a shop for non-European made cars.) We are happily on our way.

Found this place online and called to make an appointment. The person that answered the phone was very informative and helpful. When I showed up the next morning to drop my car off the manager greeted us and assured me that they would get my car taken care of. Marissa took care of my car during the visit and kept me informed every step of the way. If you’re looking for a professional place to care for your car this is it.